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I am
often asked - Is it really in stock?
The
short answer is yes. If you can add it to cart (i.e. purchase it) then it is
either in the warehouse or is a confirmed pre-release. If it’s a pre-release it
will be clearly noted at the top of the long and short descriptions.
This note will tell you when we expect the game to arrive.
If it
is not in stock (or a pre-order) then you can not purchase the game.
The
long answer is that I feel very strongly that if a customer purchases a game
from me then they can do it on the basis of having confidence that they will
receive it. The idea that you receive something you paid for is not
unreasonable, however it is not uncommon in board game retailing for shops to
sell games they do not have in stock and can not supply. When I started
boardgameguru in 2008, two
recent shopping experiences had made an impression on me – the first was seeing
a game I had
wanted for ages in
stock at shop 'x' (now closed) and being just under the threshold for a discount
I ordered another game to get over the £50 threshold. The next day the game I
had ordered to get me over the threshold turned up but the game I really wanted was out of
stock and refunded (and so I lost my discount).
The second was another game that I ordered from shop 'y' only to receive a refund
a few days later with an email saying ‘this has been unavailable
for ages’ – to which my reply was ‘why waste my time by showing as in stock’? .
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